Terms of service

1.1. Rental is available to people who meet the minimum age and driving experience shown on the car page. The Partner may refuse handover if the requirements are not met.

1.2. At pick-up the original passport and driving licence are presented. National licences of Uzbekistan and the countries listed in Help are accepted; others require an international driving permit.

1.3. Only the Renter and declared additional drivers may drive the car.

2.1. A booking is created for a specific car (or class where indicated) for the chosen dates and times in the pick-up city's time zone.

2.2. The prepayment is made online within the hold time; when it expires the booking closes automatically. The balance and deposit are paid at pick-up.

2.3. Promo codes are applied at checkout under the conditions stated for the code. One promo code per booking unless stated otherwise.

3.1. At pick-up and return a digital handover act is drawn up with photos, mileage and fuel level. The Renter signs it with an SMS code; the signature confirms agreement with the recorded condition.

3.2. The Renter may attach their own photos to the act — recommended at every pick-up and return.

3.3. The car is returned to the agreed place and time with the same fuel level. Extensions are arranged in the app in advance; late returns are subject to the rate and deposit terms.

4.1. Cancellation is done in the app with a refund preview based on the rules locked into the booking.

4.2. Date changes are handled as an extension or a new booking. If the Renter does not arrive within the set waiting time, the booking is closed as a no-show.

5.1. Within the set period after return the Partner may file a deposit claim with a description and photos. The claim cannot exceed the deposit amount.

5.2. The Renter responds in the app within the given time: accepts, or disputes with an explanation and photos. Without a response the claim is considered accepted.

5.3. Disputes are reviewed by the Platform operator based on the acts, both parties' photos and the booking timeline. The decision is recorded in the booking and is the basis for the deposit settlement.

6.1. It is prohibited to hand the car to third parties, take part in races, tow, leave the permitted territory or use the car for commercial transport without the Partner's consent.

6.2. Traffic fines, toll roads and parking during the rental are paid by the Renter.

6.3. The Platform may restrict access to the service for rule violations, false information or actions causing harm to Partners and other users.

7.1. Personal data is processed under the personal data policy and the Law of the Republic of Uzbekistan "On Personal Data" (ZRU-1125).

7.2. Support: help@rulla.uz, +998 71 200-00-00, Telegram @rulla_support, around the clock.