Public offer

1.1. The Rulla platform (the Platform) provides the user (the Renter) with a service for searching, booking and paying for short-term rental of cars listed by partner rental companies (the Partner).

1.2. The car rental agreement is concluded directly between the Renter and the Partner when the handover act is signed. The Platform acts as an information intermediary and as the Partner's agent for collecting payments.

1.3. The essential rental terms — price, deposit, included mileage, driver requirements and cancellation rules — are shown on the car page and locked into the booking.

2.1. A booking is created once the Renter confirms the chosen dates, car and terms. Until the prepayment is made the slot is held for the limited time shown on the checkout screen.

2.2. The prepayment is made online through connected payment providers or by bank transfer. The remaining amount and the deposit are paid to the Partner at pick-up using the method chosen at checkout.

2.3. The booking is confirmed automatically once the prepayment arrives. The Renter is notified by SMS, push notification and in the app.

2.4. All settlements are made in Uzbek soums. Amounts in other currencies are for reference only.

3.1. The Renter may cancel the booking before picking up the car. The refund amount is determined by the cancellation rules locked into the booking: the earlier the cancellation, the larger the share of the prepayment refunded.

3.2. Before confirming a cancellation the Platform shows the exact refund and retained amounts. Refunds go back through the original payment method within the timeframe set by the payment provider and the Renter's bank.

3.3. If the Partner cancels the booking, the prepayment is refunded in full. If the Renter does not show up at the agreed time without notice, the booking is closed under the late-cancellation rules.

4.1. The deposit secures reimbursement of the Partner's possible costs: damage, fines, missing fuel, excess mileage, late return. The deposit amount is shown on the car page.

4.2. The deposit is placed as a hold on a bank card or paid in cash to the Partner. The hold is released, or the cash returned, after the car is handed back without remarks.

4.3. A deposit claim is filed by the Partner in the app with a description and photos. The Renter may accept or dispute it within the set period; disputes are reviewed by the Platform operator.

5.1. The Partner is responsible for the car's technical condition, valid mandatory insurance and the car matching its description.

5.2. The Renter is responsible for the car from signing the check-out act until signing the return act, for complying with traffic rules and rental terms, including the ban on leaving the permitted territory.

5.3. The Platform is not a party to the rental agreement and is not liable for the actions of the Partner or the Renter, but it records the terms, payments and acts and reviews deposit disputes.

6.1. The Renter's personal data is processed in accordance with the Law of the Republic of Uzbekistan "On Personal Data" (ZRU-1125) and the Platform's personal data policy.

6.2. Data needed to conclude the rental agreement (name, phone, driving licence details) is shared with the Partner only for a confirmed booking.

7.1. The Platform may change the offer; the new version applies to bookings created after its publication. The accepted version is recorded in the Renter's profile.

7.2. Support: help@rulla.uz, +998 71 200-00-00, Telegram @rulla_support. Platform operator — Rulla LLC, Tashkent.